RETURNS & EXCHANGES
For exchanges for different items I will ALWAYS need the following:
Items returning (Items cannot be open or marked on in ANY WAY.)
Implants must have at least 18 months expiration. Prosthetics must have 12 months of expiration.
Ref #
Lot #
Exp. date
Items needed:
For returning for full credit:
Ref #
Lot #
Exp. date
Items (EXCEPT biologics) have to be purchased within 30 CALENDAR days.
Items purchased after 30 days but less than 60 days CAN be returned with a 20% restocking fee.
Items over 60 days per procedure can only be for exchange.
Items cannot be open or marked on in ANY WAY.
Customers must request an RA for biologics within 10 CALENDAR days of receipt.